• Improve company focus
• Gain access to world-class capabilities
• Accelerate re-engineering benefits
• Share risks
• Free resources for other purposes
• Make capital funds available
• Reduce and control operating costs
• Take advantage of resources not available internally
• Handle a function that is difficult to manage or out of control

The key reasons why an organization should outsource are:

• Reduce and control operating costs
• Improve host company focus
• Gain access to world-class capabilities
• Free internal resources for other purposes
• A function is time-consuming to manage or is out of control
• Insufficient resources are available internally
• Share risks with a partner company

The list of functions that can be outsourced is long. Among other activities the key functions that can be outsourced are the following:

1. Transaction management
2. e-CRM (electronic Customer Relationship Management)
3. SCM (Supply Chain Management)
4. Back Office Processing
5. Payroll
6. Billing
7. Forms Processing
8. Data Entry
9. Accounting
10. Web solutions
11. Web development
12. Web design
13. Website security
14. Website maintenance
15. Web hosting e-commerce: B2B, B2C and C2B
16. Telemarketing and Call Centers
17. Tele-servicing and Product Support

Certain outsourcing assignments fail due to the following reasons:

• Lack of managerial support and active interest from the Back to Top Management of the outsourcing organization
• Lack of clearly defined roles before the commencement of the outsourcing exercise
• Lack of a comprehensive transition plan
• Lack of clearly defined service level agreements

The following have found to be the critical factors for a successful outsourcing relationship

• Ensuring Back to Top Management support of the outsourcing organization
• Communicating outsourcing objectives to all employees
• Assigning an outsourcing champion to manage the outsourcing exercise
• Keeping the lines of communication open between the vendor and the company
• Clear establishment of the levels of service expected from the vendor
• Clear definition of the roles that would be played by the vendor and the company
• Developing and adhering to a comprehensive transition plan

For the fulfillment of our quality initiative and commitment, every FSD Solutions employee shall endeavor to ensure:

• Satisfaction of our customers to best of our ability.
• Safeguarding the competitiveness of our company by resisting compromise on Quality of work.
• Continuously enhancing our skills and know how.
• Priotizing training of our employees.
• Continually improving processes to get better quality

For the fulfillment of our quality initiative and commitment, every FSD Solutions employee shall endeavor to ensure:

• Satisfaction of our customers to best of our ability.
• Safeguarding the competitiveness of our company by resisting compromise on Quality of work.
• Continuously enhancing our skills and know how.
• Priotizing training of our employees.
• Continually improving processes to get better quality