| Q1. |
Can you quote pricing for both specific projects as well as on a per/hour basis? |
| A. |
Yes, once we have received the exact details then we will be able to give specific quote. |
| Q2. |
What is your typical turn-around? Are you able to handle quick jobs (same-day service for small projects)? |
| A. |
Our turn-around is flexible and can always be adjusted as per your requirements. Yes, we have a 24/7 set-up and can definitely handle quick jobs with turnaround time of 24 hours. |
| Q3. |
What is the output format I can expect my data back? |
| A. |
We typically type the data in excel sheet as it can easily be ported to any format including database, comma separated file. |
| Q4. |
What accountability controls are in place to know these people are working 100% on our behalf? |
| A. |
We can always fix up a required volume of work that one operator can do in a day. We will send you productivity report on a weekly or daily basis as required. |
| Q5. |
What happens to the data and documents you input after you have worked with them? |
| A. |
It all depends upon the instructions we get from our clients. So far as the hard copies, books etc. are concerned, we send them back to our clients or destroy them depending upon the instructions received. In case of soft copies i.e.. The processed data, we keep the back up of the data safely till the time our clients needs us to do so. |
| Q6. |
I need to know how soon you can start on the project? |
| A. |
We can start with the project immediately, but we will need some initial set up period to speed up the work. |
| Q7. |
What system of the data transfer of the core files do you apply? |
| A. |
We have an FTP server, which can be used for transferring such files. |
| Q8. |
Whether there is any price difference between the entry of the character from the original and its emailed electronic image and whether there is any price difference between the entry of the alphabetical and numerical characters? |
| A. |
No, the price remains the same in both the cases. |
| Q9. |
What kind of quality assurance process do you have for accuracy? |
| A. |
We have various quality control measures to ensure that output is free from errors. One of such methods is double entry and comparison. |
| Q10. |
What is the legal aspect of sending and entry of confidential data? |
| A. |
We are ready to sign NDA and Confidentiality agreement in this regard. |
| Q11. |
Do you do sample/ pilot/test run/trial free of cost? |
| A. |
Yes, we do sample/test work done from us free of cost. This will enable you to have a better idea about the quality of our work and at the same time enable us to understand the project better and give you a competitive quote. |
| Q12. |
What will be your cost of keeping up-to-date the entry? |
| A. |
We believe that that for updating data on regular basis, the best option would be to go for man month rates. We can dedicate any number of full time operators as may be required as fulltime resource (40 hours per week) on $500/month offshore. We will be able to adjust the number of resources as per your requirement. |
| Q13. |
Does the data get input by hand or do you scan each document and recover the data digitally? |
| A. |
|
| Q14. |
Why should I outsource my Data Entry or Word Processing? |
| A. |
By outsourcing, you cut your operating cost and time. You don't have to perform interviews to hire temporary staff, provide them with desk space, equipment and/or training. By outsourcing, the additional help is there when you need it and gone when you no longer require it. |
| Q15. |
Do you accept long term customers? |
| A. |
By all means. We can enter into an agreement to process your data for an extended period of time which allows you to take advantage of our volume discounts. Having said that, we also accept one-time and smaller jobs - to be honest, it helps us schedule our staff if we have both long term accounts and shorter duration jobs. |
