FSD Solutions | IT Staffing | Website Design and Development

Problem: In early 2008, a California based web development firm, DigiCal, Inc. approached FSD Solutions with several problems they were experiencing. Having been in the business for over a decade, they felt they had reached their peak and were not experiencing significant growth. This brought them to their other concern, which was finding a way to increase clientele, without sacrificing productivity or increasing costs typically associated with hiring new employees and upgrading infrastructure. It was evident that outsourcing was the way to go. However, with having several experiences in the past that ended negatively the company was a little hesitant with giving this approach another try.

Consequences: With offshore outsourcing being the norm of today's IT industry, the market has become quite saturated, and the firm had a tough time finding a company that made them feel like they were right down the road from them. The firm had come across several issues:

Timings- how well will you be able to accommodate our business hours and the hours of our core clients?
English- are your employees fluent in English? Can they speak and comprehend English with minimum to no accent, not to mention have a good understanding of the American culture?
Communications- are you readily available to speak on the phone several times throughout the day as emails and messengers alone are not sufficient?
Infrastructure- will I face typical roadblocks with offshore outsourcing such as power outages, high network down times, etc?

Solution: FSD clearly understood the concerns that were brought up by DigiCal on their past experiences. We understand the market is saturated and in order to stay competitive we need to accommodate our clients to the fullest. Our goal is not to be "just another" outsourcing company that provides "cheap rates" but to go beyond by creating a satisfying experience through providing competitive amenities to our clients. It is this reason why we provide them with a nearly 24-hour development center with backup infrastructure; we employ a diverse group of individuals with firsthand experiences in the U.S, European and Middle Eastern markets and not to mention live phone support throughout the day. We strive to make the "outsourcing" transition as transparent as possible, to make our clients feel at home.

Approaching the one year mark since the formation of the partnership, DigiCal has not only been able to increase its number of clients and project load, but do it all while keeping expenses minimal. More importantly, however, FSD Solutions has been able to provide a sense of security and peace of mind which was DigiCal's utmost concern.

"We've been using FSD Solutions for 1 year and we've been very lucky to find a great company like FSD Solutions. FSD has been very dependable and never misses a deadline. They always get the job done - even if it requires more work beyond the budgeted hours and cost. If our clients are not happy, they make sure the client is happy 100% and will do what it takes to get the job done. FSD always find the resources to make sure the project is 100% acceptable by our clients. We highly recommend FSD."

Ross M. Gile
President - DigiCal, Inc.