Problem: A dental practice, with its ever increasing number of patients, was suffering due to its manual paper and filing based record keeping method to keep track of its patients' insurance benefits. Often times, the practice would have outdated insurance benefits and outstanding claims were being rejected by the insurance provider.
Consequences: Inefficient use of time, loss of productivity, and most importantly, loss of revenue due to incorrect dental benefits and coverage information for their patients. The patients were unhappy as well for the surprise charges that they didnt't know at the time of their appointment.
Solution: The client (dental practice) outsourced its record keeping system automation project along with its insurance verification process to FSD Solutions. A website
www.checkurinsurance.com was developed to keep track of insurance verification. Also now every day, a HIPPA compliant staff at FSD Solutions call center makes calls to insurance companies and acquires a complete breakdown of coverage and benefits for the patient from his or her insurance provider. The impact experienced by the clinic after outsourcing this tedious process has been phenomenal. It has increased efficiency at the dental clinic, virtually eliminated surprises when filing insurance claims and made its customers happier as they know upfront what their payment will be for any dental procedure. It has helped in allowing staff to focus on other activities rather than spend time on the phone dealing with insurance claims and companies. Thus FSD Solutions was able to provide a total end-to-end integrated solution to the Dental Practice.
