Nobody knows your core business as much as you do. However, if you ever wished to save time or cost for day to day back office work then you have come to the right place.

FSD Solutions partners with you, understands your needs, and offers an extensive range of call center and back office services that save you time and money as well as provide significant service improvements and overall customer satisfaction. Our goal is to provide you a cost effective and efficient Contact Center Solution and become your reliable Business Process Outsourcing (BPO) partner therefore offloading your workload so that you can spend more time on what you do the best – “Your Core Business”.

That is why we say; "You Do Core Business - We Do Back Office"

Services offered:

1. Inbound Call Center Services
2. Outbound Call Center Services
3. Email / Online Chat Support Services
4. Unified Contact Center Solution
5. Admin Support / Back Office Services

Inbound Call Center Services

FSD Solutions through its operations in Malaysia offers a wide range of flexible inbound call center outsourcing services for a variety of business applications. The following list summarizes the type of scenarios that can be handled through our Inbound Call Center Outsourcing Operations:

Customer Service / Customer Care Live Operator / Answering Service (800 number, toll-free service) Help Desk / Technical Support Order Taking / Event Registration Product Support / Sales Processing Billing Inquiries / Appointment Scheduling

Outbound Call Center Services

FSD Solutions dedicated call center agents provide various types of outbound call center outsourcing services. The following list summarizes the Outbound Call Center Outsourcing scenarios:

Help Desk / Technical Support Customer Satisfaction Surveys / Polls Up selling / Cross selling * Lead Generation / Telemarketing Pre-qualifying customers / eligibility verification Recruitment interviews Order fulfillment Appointment setting * Warm calls only

Email / Online Chat Support Services

Emails provide a low-cost medium of interacting with customers and have become an integral part of modern Customer Relationship Management (CRM). Similarly, Online Chat services aka Website Live Chat Support / Website Live Help have also gained popularity in recent times as they provide an instant and dedicated one-to-one communication between businesses and their customers. FSD Solutions Malaysia offers Email Response management / Email support services and dedicated customer service executives to handle our clients’ Live Chat Support requirements. These services include:

• Email Support and Email Response Handling for Customer Service, Sales, Product/Technical Support (Online Troubleshooting / Online Complain Management and Trouble Ticket handling), Billing Inquiries, and so on.
• Website Live Chat for Online and offline support to handle Pre-sales inquiries, technical support and various other miscellaneous queries.
• Handling incoming faxes and routing them to customers’ given email addresses.
• Sending outgoing faxes as per customers’ requested protocol.
• Dedicated Virtual assistants to handle our clients’ website updates through their Web based Content Management System (CMS).

Unified Contact Center Solution

FSD Solutions Malaysia also offers a unified contact center solution which offers a one stop solution to all customer communication needs of our valued clients. Our contact center solution can centrally manage handling of various communication channels including voice (incoming and outgoing calls), e-mails, voicemails, faxes, web call me back forms, instant messaging, online chat support, and SMS. The system is highly customizable and can be designed with as many channels of communication as needed.

Admin Support / Back Office Services

Our Admin Support and other back office services include the following:

• Medical Transcription / Medical Billing and Coding
• Data Entry
• Internet Research and Fact Checking
• IT Staffing and Recruiting
• HR & Payroll Services
• Accounting and Bookkeeping Services

Pricing:

Our Call Center Outsourcing Services are designed and priced such that they bring saving of time and costs to our client businesses. The prices vary based on the following factors:

• Virtual Assistant's required skill level
• Required infrastructure / software
• Project complexity
• Number of Inquiries / Calls per month
• Agreement Terms

Depending on the above factors, our hourly pricing starts from as low as US $6 per hour and usually goes up to US $15 per hour. Please submit a FREE Request For Quote form (above on this page) today to get a price quote for your project.